Shipping policy

Susan Blake Jewelry Shipping Policy

Welcome to Susan Blake Jewelry's Shipping Information page! We are committed to delivering our fine and trendy jewelry to you with care and efficiency. Below you will find detailed information on our shipping policies and procedures.

1. Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes: Susan Blake Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages: Susan Blake Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy: We currently ship worldwide. Shipping charges and available service will vary based on package weight and country of destination. Please note, international shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

7. Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order.