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At Susan Blake, we stand behind the quality of all our merchandise. If for any reason you are not satisfied, we will accept returns or exchanges of any unused, undamaged merchandise for a full refund or exchange within 14 days provided the merchandise is accompanied by your original receipt, and all original tags remain affixed to the merchandise. Any and all sale merchandise is a Final Sale. All returns of merchandise purchased on this website require prior return authorization. Please call 914-765-0555 to obtain a Return Authorization Number. Once you receive a Return Authorization Number, you may send the returned merchandise with the original receipt to:
Attention: Online Returns
402 Main Street
Armonk, NY 10504
Shipping charges are non-refundable. Susan Blake cannot be responsible for returned merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on your credit card statement in one to two billing periods. Since all of our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.
Please call 914-765-0555 to get a Return Authorization Code.