What forms of payment do you accept?
We accept the following means of payment: Visa, MasterCard, American Express, Discover, and Susan Blake Gift Certificates.
How is sales tax calculated for my order?
You will be charged a sales tax based on your shipping address.
How will I know that my order was accepted?
You will receive a confirmation that your order has been processed. We will ship your order when all data, including credit card information, has been approved. In order to process your order, the cardholder's name must match the name of the billing address, and the billing address must match that of the purchasing card.
How can I check the status of my order?
You may check the status of your order by logging onto "My Account" or by calling (800) 639-6408 from 9 AM to 5 PM EST Monday thru Friday. You can also email us at info@SusanBlakeJewelry.com.
How long does my refund take?
We process your return promptly upon receipt in our warehouse, however refunds generally appear on your credit card statement in one to two billing periods. Your refunds will be credited back to the same card used to make the original purchase. We will forward you a credit memo via mail.
Where do I send a mail order?
Mail orders can be sent to:
SusanBlakeJewelry.com
17 East 48th Street
6th Floor
New York, NY 10017
Attn: SusanBlakeJewelry.com Online Orders
What if I have questions about the products offered online?
Please contact us with any questions you have by email at info@SusanBlakeJewelry.com or call us at (800) 639-6408 from 9 AM to 5 PM EST Monday thru Friday.
Is my credit card information secure?
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination. Susan Blake Jewelry makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology. For more information, see our Security Policy.
If you are still uncertain about placing your order via the Internet, we encourage you to call your order into our customer service department at (800) 639-6408, or complete your basket up to the point of entering your credit card number, print out the order, fill in your card number and fax the order to: (212) 768-0456 attention online orders.
When is my credit card charged?
Items are charged to your card when we ship your order. If an item is on backorder, you will not be charged until it ships. All freight charges are pro-rated on the value of your shipment.
How do I order offline?
To place an order offline, please call (800) 639-6408. To check on your order, call our customer service line at (800) 639-6408 Monday thru Friday from 9AM to 5PM EST.
I purchased an item from SusanBlakeJewelry.com and it broke. Can I send it back for repair?
Yes, we will repair merchandise. If you have a repair, please contact our customer service department at (800) 639-6408, to obtain a return authorization number.
How do I care for my jewelry?
All pieces should be stored in your Susan Blake pouches. This will help prevent scratches on the stone and metal surfaces. Although some stones are more sensitive than others, it is best to keep all stones away from extreme heat and sudden changes in temperature. We recommend applying hair sprays and fragrances before putting on your jewelry, especially when wearing soft or porous stones. Always remove your jewelry before washing to prevent soap build up. It is beneficial to wear your jewelry often. The natural oils in your skin help to keep your stones and metals clean and conditioned.
How do I clean my metal jewelry?
You can make your own cleaning solution using six parts warm water to one part ammonia. Dip your gold, platinum, or silver jewelry in the solution and scrub gently using a soft bristle toothbrush. Rinse in warm water and pat dry with a paper towel. Silver may require additional cleaning with the use of a tarnish removing polish.
How can I speak to a customer service representative?
If you have a question that we didn't address, email us or fax us at (212) 768-0456, and we will respond to you personally. Or call us at (800) 639-6408 Monday thru Friday, 9AM-5PM EST to speak with someone in our customer service department.
Any questions we haven't answered?
We welcome feedback from you, our customers. If there are any questions we haven't answered, or information we haven't provided, we appreciate hearing from you. Feel free to contact us with any comments
Any questions we have not answered?
We welcome feedback from you.